watch complants

I bought a watch from your store in dec.2010.According to you people it has the warranty of one year.but its really a bad exp.buying this watch from your store. i have already sent it back to your store one monh back.but still there is no communication on it.a boy by the name nitin in your store dont knw how to behave with customer.and also dint provide me the contact details of ur office.pls revert me on it before i take any serious action against you. nadeem farooq 9810173002